Privacy policy
Privacy Policy
This privacy policy describes how LUMBAYA collects, uses, and protects personal information provided by users when using our website and purchasing our products. We are committed to safeguarding your privacy and ensuring that your personal information is handled confidentially and in compliance with applicable privacy laws and regulations.
Information We Collect:
When you visit our website or make a purchase, we may collect the following personal information:
- Contact details, such as name, address, phone number, and email address.
- Payment details, such as credit card information or other payment data.
- Information about your purchases and orders.
- Information you voluntarily provide through surveys, contact forms, or other interactive features on our website.
Use of Collected Information:
We use the collected information to:
- Process and fulfill your orders, including shipping the products to the address you provide.
- Contact you regarding your order, delivery, and customer service.
- Manage your account and provide you with a personalized user experience.
- Keep you informed about news, offers, and promotions if you have subscribed to our newsletter.
- Improve and develop our products and services based on your feedback and needs.
- Comply with legal obligations and respond to legal claims.
Protection of Information:
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Access to your personal information is limited to employees and service providers who need this information to perform tasks on our behalf. We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Sharing of Information:
We share your personal information with third parties only in the following cases:
- With service providers acting on our behalf who need access to your information to perform tasks, such as shipping partners and payment processors.
- With law enforcement agencies, government authorities, or other third parties as required by law or to protect our legal rights.
Cookies:
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that store information about your preferences and browsing behavior. You can manage the use of cookies through your browser settings, but please note that disabling cookies may affect some features of our website.
Your Rights:
You have the right to access, correct, update, or delete your personal information. You may also object to the use of your personal information for direct marketing purposes. Contact us using the details below to exercise your rights.
Contact:
If you have any questions about our privacy policy or wish to exercise your rights regarding your personal information, please contact us at:
LUMBAYA
Email: info@lumbaya.com
We use cookies and similar technologies to personalize ads and measure the effectiveness of our marketing. This means we may use data such as browsing behavior and interactions to serve personalized and non-personalized ads through platforms like Google Ads. For more information on how Google handles data, see: https://business.safety.google/privacy/
We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and the revision date will be updated at the top of the page. We recommend checking this page regularly for updates to our privacy policy.